Aktyva is the official and exclusive distributor of Slinger Bag in Singapore, Hong Kong, Malaysia, Indonesia, and the Philippines. Our website is therefore the only authorized channel to purchase a new Slinger Bag in these markets.

Buying from Aktyva ensures that your Slinger Bag is covered by the official manufacturer’s warranty and supported by our dedicated after-sales service team. For quality and traceability reasons, warranty support and servicing are only provided for products purchased through our official sales channels in these territories.

If you are considering purchasing a second-hand Slinger Bag, please note that the manufacturer’s warranty is not transferable, meaning pre-owned units are no longer covered.

Choosing Aktyva means buying with confidence genuine products, official warranty coverage, and expert local support to keep your training game strong.

The price of the Slinger Grand Slam Pack - which includes the Slinger launcher and all its key accessories - is available on our website here: https://www.aktyva.com/products/slinger-grand-slam-pack

The package also includes:

• 1-year manufacturer warranty (applicable to new sets only)
• Fully insured delivery to your address within Singapore, Malaysia, and Indonesia

Please note that Slinger products are currently officially available for sale in Singapore, Hong Kong, Malaysia, Indonesia, and the Philippines.

If you are located outside these markets, feel free to contact our team. In some cases, we may still be able to accommodate international shipping requests, depending on the destination.

Aktyva is the official distributor of Slinger tennis ball machines in Singapore and Southeast Asia, supplying players, clubs, and academies with genuine products, local support, and reliable after-sales service.

You can order directly through our website, or reach out to our team if you would like guidance on choosing the right setup for your training needs.

With Aktyva, you benefit from official distribution, expert support, and a seamless purchasing experience—so you can focus on improving your game.

Your Slinger Bag comes with a 1-year limited manufacturer warranty, covering defects in workmanship or malfunctions of the launcher components during normal use.

Important: If you are considering purchasing a second-hand Slinger Bag, please note that the warranty is not transferable. Pre-owned units are therefore not eligible for warranty coverage.

Covered under warranty:
The warranty applies to the original components of the Slinger system, including:

• Slinger Trolley Bag: handle, wheels, bag material, and zippers (excluding zipper pullers)
• Slinger Launcher Components: motors, feeder tray, flywheel, metal chute, firing mechanism, control panel, elevation knob, and phone charging cable
• Slinger Oscillator: plastic casing, internal motor, and external connector
• Slinger Telescopic Ball Collector: the tube in its entirety
• Slinger Phone Holder: full accessory including outer casing and expandable phone clip

Not covered under warranty:

The warranty does not apply to:

• Lithium-ion battery
• Tennis balls
• Damage or equipment failure caused by normal wear and tear, corrosion, improper or negligent use, maintenance, or attempted repairs
• Incidental or consequential damages
• Products purchased through unauthorized sellers in markets where Aktyva holds exclusive distribution rights
• Counterfeit products
  

For any warranty inquiries, our team is here to help - simply contact Aktyva support and we will guide you through the process.

Yes, you can. We offer two ways to experience the Slinger Bag before committing:

1. Rent a Slinger Bag
You can rent a unit and test it on court. If you later decide to purchase a brand-new Slinger Bag, your rental cost will be fully deducted from the purchase price.

Full details are available on our website here.

2. Join a demo session
You can also join one of our demo sessions to see the Slinger Bag in action and try it yourself. Simply register your interest through this link on our website.

Please note that these services are currently available in Singapore and Hong Kong only.

Yes, it is possible!

Since tennis and padel balls are very similar in size, the Slinger Slam Pack (tennis) can be used to practice many padel strokes and drills.

However, the tennis version of Slinger does not generate backspin, which is an important element in certain padel shots and training scenarios.

If you would like to train with both topspin and backspin, we recommend using the Slinger Padel machine, which is specifically designed for padel training.

If your Slinger Bag is not charging, there may be several possible causes. Before contacting support, please try the following troubleshooting steps:

1. Check the power outlet: try using a different power socket that you know is working properly (for example, one you normally use to charge your phone or other devices).

2. Verify the charger adapter connection: ensure that the power adapter is firmly attached to the charger. The adapter should click securely into place to ensure a strong electrical connection.

If the issue persists after these checks, please contact our Aktyva support team, and we will be happy to assist you.

If your Slinger battery is not charging, please first confirm the following:

• The LED on the charger never turns red while charging
• Using a different power outlet does not resolve the issue
• The adapter is properly attached to the charger (see the previous FAQ for guidance)
• The charging connector is fully inserted into the front panel of the Slinger Bag

If all the above has been checked and your Slinger is still not charging, the battery cable may need to be reconnected. Please follow these steps:

1. Turn off your Slinger
2. Locate the battery compartment: look to the left of the ball exit opening. You will see four plastic screws holding the battery in place
3. Remove the screws: unscrew the four plastic screws and set them aside in a safe place
4. Pull the battery out carefully: check whether the cable at the back of the battery is connected
5. Verify the connection: if the cable is connected, ensure it is firmly seated and tighten it if necessary. If it is disconnected, reconnect the cable from inside the Slinger to the battery
6. 6. Reinstall the battery: place the battery back into the compartment and secure it with the four screws
7. Test the charger: reconnect the charger. The LED should now turn red, indicating that the battery is charging.

If the issue persists after these steps, please contact Aktyva Support, and our team will be happy to assist you.

If your Slinger remote control is not responding, please review the points below.

Important:

• Always point the remote control directly at the Slinger Bag unit
• The effective range of the remote is approximately ¾ of a court to a full-court length

1. Starting the ball launcher:
   Point the remote toward the Slinger Bag unit
2. Press the “Ball” button
3. The battery indicator lights on the Slinger Bag will flash to confirm that the signal has been received
4. If the lights do not flash, move closer to the machine and press the “Ball” button again
5. You will hear a beep after approximately 5 seconds
6. The Slinger Bag will launch the first ball about 3 seconds after the beep

Starting the oscillator:

1. Place the Slinger Bag on the oscillator and connect the power cable according to the instruction manual
2. Point the remote toward the Slinger Bag unit
3. Press the “Oscillator” button
4. The Slinger Bag should start oscillating immediately
5. If it does not, move closer and try again

If the issue persists after these checks, please contact the Aktyva support team and we will be happy to assist you.

Absolutely! Slinger is designed to be one of the easiest ball machines to use, while offering enough versatility to support players at every stage of their tennis journey - from beginners learning the fundamentals to advanced players refining their technique.

With adjustable ball speed, feed rate, and elevation, Slinger can simulate a wide range of training scenarios and help players build consistency, timing, and confidence on court.

To see how different players use Slinger in their training, watch the examples below:

• Beginners: http://bit.ly/slingerbeginner
• Intermediate players: http://bit.ly/slingerintermediate
• Advanced players: http://bit.ly/slingeradvanced

If you have any questions, feel free to contact our team at sales@aktyva.com or call +65 8533 0184 (also available on WhatsApp). We’ll be happy to help you find the right setup for your training needs.

You can also reach us through the contact form on our website.

For optimal performance with a tennis ball machine, we recommend using pressureless tennis balls. They provide greater durability, consistent bounce, and better feeding accuracy, making them ideal for extended training sessions.

Popular options include:

• HEAD Trainer
• Wilson Triniti Trainer / Wilson Trainer
• Dunlop Coaching Balls
  

These balls are specifically designed for high-volume training and will last significantly longer than standard match balls.

You can also use pressurized tennis balls, but they typically lose pressure over time and therefore wear out more quickly, meaning they will need to be replaced more frequently.

If you prefer playing with pressurized balls, the HEAD TOUR XT is an excellent option and performs well with ball machines.

At Aktyva, our product team works relentlessly to select some of the best sports products in the world. However, as with any equipment, issues may occasionally arise.

That’s where we come in.

Our support team brings together over 100 years of combined technical expertise, with dedicated service centers in Singapore, Malaysia, and Hong Kong to support players, clubs, and academies across the region.

If you need assistance, simply visit this page to learn more about our streamlined repair process.

The best part?

Our technical service is available to all tennis enthusiasts, even if your machine was not originally purchased through Aktyva.

If you are experiencing limited range with your Slinger remote control, you may be able to improve the signal by adjusting the antenna inside the Slinger Bag.

This simple adjustment can help enhance the connection between the remote and the launcher, allowing you to control your training session more reliably from across the court.

You can follow the step-by-step instructions in this short video: https://support.slingerbag.com/hc/en-us/articles/25196560160663-Improving-the-range-of-the-remote-for-Pickleball-launcher

If the issue persists after adjusting the antenna, feel free to contact the Aktyva support team, and we will be happy to assist you.

To pair (or re-synchronize) a remote control with your Slinger Bag launcher, please follow the steps below:

1. Prepare the machine: ensure that no tennis balls are inside the bag or on the feeder plate
2. Turn the launcher on: switch the Slinger Bag to “ON”
3. Reset the control panel: using a small pin, press the reset button (#4 on the control panel) eight times
4. Wait a few seconds: allow 3–5 seconds for the system to reset
5. Complete the pairing: press the reset button once more to finalize the synchronization process
6. Test the connection: press the top button on the remote control

If the pairing was successful, you will hear a “beep” from the machine confirming the connection.

If you encounter any difficulties during the process, please contact the Aktyva support team, and we will be happy to assist you.

Fast Track Tennis is designed to be quick and easy to assemble and dismantle, so you can start training in just a few minutes.

To guide you through the setup process, please refer to this video tutorial, which demonstrates each step clearly.

If you have any questions or need assistance, feel free to contact the Aktyva support team, and we will be happy to help.

Aktyva is not a traditional sports retailer. We focus on premium, innovative sports technologies that help athletes train smarter, improve faster, and enjoy their sport even more.

Rather than offering a broad catalogue of mass-market equipment, we carefully curate a selection of high-performance products from leading global brands - many of which are not widely available through typical sporting goods retailers.

We also work directly with manufacturers as an official distributor in our markets. This allows us to provide customers with genuine products, expert advice, and reliable local after-sales support, something that is often missing when purchasing through generic online marketplaces.

Most importantly, our team is made up of sports enthusiasts and technology specialists who believe that the right equipment can transform the way you train. Our mission is simple: bring the world’s most innovative training tools to players, clubs, and coaches across Asia.

Aktyva ships to most countries across Asia. Shipping availability and delivery options depend on the product and destination.

As the official distributor for several brands in Singapore and Southeast Asia, our core service markets include:

• Singapore
• Hong Kong
• Malaysia
• Indonesia
• Philippines

Customers in these markets benefit from local distribution, faster delivery, and dedicated after-sales support.

We also ship to other international destinations, although delivery times, shipping costs, and warranty support conditions may vary depending on the country.

For full details - including shipping times, delivery partners, costs, and policies for international orders - please refer to our shipping policy here: https://www.aktyva.com/policies/shipping-policy

If you are unsure whether we ship to your location, feel free to contact our team, and we will be happy to assist you.

We offer several convenient payment options to make your purchase simple and secure.

You can pay using:

• Credit cards
• Bank transfer
• PayNow (available in Singapore only)

All online payments are processed through secure payment gateways to ensure a safe and smooth checkout experience.

If you prefer to pay via bank transfer or require assistance with payment arrangements for club or corporate purchases, feel free to contact our team, and we will be happy to assist.

Yes. Self-collection is available free of charge from our Singapore warehouse.

Please note the following:

• Select “Self-collection” as the shipping method during checkout
• Orders must be placed online before collection can be arranged. Our warehouse team cannot release orders without prior instructions
• Orders placed before 4:00 PM on a business day are typically ready for collection on the next working day
• Collection hours are Monday to Friday, from 1:00 PM to 5:00 PM
• Once your order and payment are confirmed, you will receive an email with the collection details (address, contact person, and pickup time)
• Payment upon collection is not available. Orders must be fully paid online before pickup can be arranged

Our Singapore warehouse is located in the Loyang Way area.

If you have any questions about self-collection, please contact our team through the website contact form, and we will be happy to assist.

Yes, absolutely. Our technical team can service and repair Lobster Elite and Slinger ball machines, even if the unit was not originally purchased from Aktyva.

Please note that labor and replacement parts may be charged if the machine is no longer covered under warranty.

Our experienced technicians operate from dedicated service centers across the region, ensuring that your machine is diagnosed and repaired as efficiently as possible so you can get back on court quickly.

For more details about our repair process and how to get started, please visit: https://www.aktyva.com/pages/after-sales-services

Booking a demo is simple! Just contact our team and let us know two or three time slots when you would be available, and we will arrange the session with you.

You can reach us through any of the following channels:

• Email: contact@aktyva.com
• Phone / SMS / WhatsApp: +65 8533 0184
• Contact form here

Our team will confirm the availability of our court and schedule the session accordingly.

Demo sessions are available seven days a week.

Please note that our tennis court can only be booked on the hour, so proposed time slots should start at a full hour (e.g., 10:00, 11:00, 12:00).

To keep your Lobster tennis ball machine performing at its best, we recommend charging the battery before each use or immediately after your training session.

As a general guideline:

• If you use the machine for about one hour, 2-3 hours of charging with the 2-Amp fast charger is usually sufficient
• While charging, the LED on the charger will be red
• Once the battery is fully charged, the LED will turn green

Even if you are not using the machine regularly, it is important to charge the battery periodically. Charging it once a month for at least 15 minutes helps maintain the battery’s health.

Failing to charge the battery for extended periods can cause it to fully discharge, which may permanently damage the battery and require replacement.

Unfortunately, Slinger Bag and Lobster Sports tennis ball machines are not waterproof or water-resistant. They should not be used in the rain or on a wet tennis court, as moisture can damage the internal electronics and mechanical components.

In addition, please avoid placing wet tennis balls into the machine. Damp balls can get stuck in the feeding mechanism or damage internal parts, which may affect the performance of your launcher.

For best performance and longevity, always use your machine in dry conditions with clean, dry tennis balls.